SUPPORT and FAQ

Not Finding your answers here? Send us an email at  support@nextlevelmastering.com

GENERAL QUESTIONS
What formats are accepted?

All full bandwidth files. Pro Tools Sessions are accepted by compressing into .ZIP, .SIT or .DMG format.

What sample and bit rates are allowed and preferred?

44.1k to 192k

16Bit to 64Bit

Do I have to upload my files?

Yes. After selecting and purchasing a package, you will be presented with an upload window where you will have the option to upload your files.

Files not ready for uploading yet? Not a problem. Upload directly through your account dashboard. Log into your account dashboard when you’re ready, click on the view order button next to your recent order, and look for the upload window underneath your order summary.